Customer Service Series: Fixing Problems
Product Code: cusc03 Time: 3.0 hour(s) CEUs: Available

Summary:
This course explains how to answer common questions, find customers' needs and problems, and resolve the root cause of those problems.

Objectives:

After completing this course, students will be able to:
  • Turn complaining customers into satisfied customers
  • Create answers to Frequently Asked Question
  • Answer internal questions
  • Find customer wants
  • Find the true sources of problems
  • Solve problems


Topics:

  • Using Complaints
  • Frequently Asked Questions
  • Answering Employee Questions
  • Finding What Customers Want
  • Using Surveys
  • Finding (the Real) Problems
  • Finding Solutions

Technical Requirements:
200MHz Pentium with 32MB Ram. 800 x 600 minimum screen resolution. Windows 98, NT, 2000, or XP. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Flash Player 7.0 or higher required. JavaScript must be enabled. Netscape, Firefox and AOL browsers not supported.

Copyright Information:
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Terms of Use:

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