Customer Service Series: Tools of the Trade
Product Code: cusc05 Time: 3.0 hour(s) CEUs: Available

Summary:
This course explains the concept of company-wide customer service and standards.

Objectives:

After completing this course, students will be able to:
  • Choose a phone system for customer contact
  • Use voice mail and phone etiquette for customer interactions
  • Set up phone and fax lines
  • Use electronic mail
  • Help design a company information web site


Topics:

  • Talking to Customers
  • Using the Phone
  • Phone and Fax Lines
  • Electronic Mail
  • Communicating with Electronic Mail
  • The Internet
  • Presenting a Web Site

Technical Requirements:
200MHz Pentium with 32MB Ram. 800 x 600 minimum screen resolution. Windows 98, NT, 2000, or XP. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Flash Player 7.0 or higher required. JavaScript must be enabled. Netscape, Firefox and AOL browsers not supported.

Copyright Information:
Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders.com, Inc. and the trademark/servicemark proprietor.

Terms of Use:

Copyright © 2006 MindLeaders. All rights reserved.