Dealing with Difficult People Series: Consideration
Product Code: diff02 Time: 3.0 hour(s) CEUs: Available

Summary:
After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations covered in this course include workspace issues such as noise, odors, and misuse of shared spaces, as well as interpersonal issues of respect and courtesy.

Objectives:

After completing this course, students will be able to:
  • Clarify a situation involving inconsiderate behavior
  • Qualify your acceptance of a difficult behavior after weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that inconsiderate behavior causes


Topics:

  • Your Subordinate
  • Your Co-workers
  • Your Supervisor

Technical Requirements:
200MHz Pentium with 32MB Ram. 800 x 600 minimum screen resolution. Windows 98, NT, 2000, or XP. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Flash Player 7.0 or higher required. JavaScript must be enabled. Netscape, Firefox and AOL browsers not supported.

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