Internet Marketing Series: Customer Service and Payment
Product Code: ecom08 Time: 3.0 hour(s) CEUs: Available

Summary:
This course provides an overview of the customer service and payment resources available for an e-business.

Objectives:

After completing this course, students will be able to:
  • Identify the different types of call centers
  • Use a Web information model
  • Define various electronic payment types
  • Identify security risks and the ways to protect against them


Topics:

  • The Call Center
  • Other Customer Service Concerns
  • Payment Types
  • Payment Systems
  • Payment Security

Technical Requirements:
200MHz Pentium with 32MB Ram. 800 x 600 minimum screen resolution. Windows 98, NT, 2000, or XP. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Flash Player 7.0 or higher required. JavaScript must be enabled. Netscape, Firefox and AOL browsers not supported.

Copyright Information:
Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders.com, Inc. and the trademark/servicemark proprietor.

Terms of Use:

Copyright © 2006 MindLeaders. All rights reserved.