Management Skills Introduction Series: Communication
Product Code: mngs04 Time: 3.0 hour(s) CEUs: Available

Summary:
After taking this course, the learner will be able to level with your employees, deliver bad news, express yourself clearly and asking questions that uncover employees' ideas and opinions.

Objectives:

After completing this course, students will be able to:
  • Deliver bad news to employees in a constructive manner
  • Speak effectively
  • Use silence to enhance communication
  • Ask incisive questions


Topics:

  • Making the Best of Bad News
  • Speaking with Your Staff
  • Muzzling Your Mouth
  • Asking Questions

Technical Requirements:
200MHz Pentium with 32MB Ram. 800 x 600 minimum screen resolution. Windows 98, NT, 2000, or XP. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Flash Player 7.0 or higher required. JavaScript must be enabled. Netscape, Firefox and AOL browsers not supported.

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